Online Computer Repair
What is online
computer repair?
Online
computer repair - also known as "remote support",
allows us to remotely view your computer screen and
securely fix most computer, network, personal
electronics and mobile device problems right through
the Internet via remote control. In fact, it's like
watching your computer fix itself.
This
type of support works through desktop sharing
technology. What this means is that when you log in
to our secure online help desk, you can allow a
certified technology expert to view and interact
with your computer remotely via the Internet. -
click here for immediate tech support
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How long does an
average support session last?
Online support sessions
can last anywhere from 15 to 120 minutes, depending
on the type of help you need.
In some
cases, a computer may need a comprehensive tune-up
due to a severe case of spyware. This could take
over an hour. In other situations, you may be
looking for set up and training support for a new
MP3 player or digital camera. These sessions may be
as short as 30 minutes. For simple problems, like
locating a lost file or fixing an email problem, you
can get help in as little as 15 minutes.
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Can you get back into
my computer after my session is over?
No, not
until you log in again and request service. When you
log in to ClickaNerd's secure online help desk you
are prompted to download a temporary desktop sharing
application and supporting tools that allow us to
view and interact with your computer. Once your
service is complete and you log off, the temporary
application and accompanying tools are automatically
deleted from your PC. We can no longer see or access
your computer.
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Is it secure?
We use a 128-bit
encrypted connection between your computer and the
technician's computer.
In
addition, you are in control the whole time. Only
you can initiate a remote support session and you
can end a session by simply closing the support
window on your desktop. You are always in control of
your mouse (cursor). During your session you will
see the technician using your cursor to locate and
fix problems. At any time you can over-ride mouse
control by simply moving your mouse.
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Is it easy to use?
By
allowing a remote technician to access your computer
through the Internet they are able to perform work
on your computer directly. You can simply sit back
and watch. Or, you can work on something else while
the technician is fixing your computer. Remote
computer support is simple, convenient and, best of
all, it's 'hands-free'.
When is online PC
service available?
We're open 24 hours a
day, 7 days a week.
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Do you charge to
diagnose my computer?
NO...
We will look at your problem's and tell you what is
wrong for free! We do not believe it is fair
to charge for something until we know what's wrong
and you are given the opportunity to think it over
and weigh your options!
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Is your work
guaranteed?
When
you notify within 5 days of the service, we will
work to remedy any issues that occurred within that
5 day period. At ClickaNerd, our customer's
satisfaction is very important to us. If you are not
completely satisfied with the service you receive,
we will work to ensure your satisfaction.
Our key components of
quality service are:
- A carefully
screened team of remote service technicians.
- A set of services
crafted to meet all the needs of your home,
mobile and small office computer environment.
- A sincere desire
to make all our customers happy.
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Are your technicians
qualified to work on my computer?
Our
computer technicians are Microsoft Application
Trainers, Microsoft Product Specialists, A+/MCP/MCSE
Certified Professionals, Network Administrators and
HTML Developers.
Every
technician is pre-qualified, has 5+ years experience
in a help desk environment and completes an
extensive 2-week training course on excellent
service delivery and the virtual interface.
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How do I get started?
We have made that
process very easy. Enter a
work request
online or
call us
and we will enter a work request for you. Within a
few minutes a technician will call you back and
begin analyzing your situation.
References ...
Please
read the many comments about us, supplied by our
customers across North America:
click here
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©
2001 - Nerd Soft LLC
