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CLICK A NERD • SERVICE LEVELS

Expert support. Your way.

Three clearly defined service levels. From business-critical priority assistance to monthly membership and on-demand technician appointments. Eligible customers also get George, our 24/7 AI telephone assistant.

TL1 / BUSINESS CLASS

Priority Business

Elevated, business-class technical support when downtime isn't an option.

  • George AI support, 24/7 at 254-230-9311.
  • After-hours access to Click a Nerd technicians.
  • Priority handling and fast technician response.
  • Support delivered under your business service agreement.

Priority / agreement-based

After-hours availability and response commitments follow your established business agreement.

CALL GEORGE   254-230-9311 →
TL2 / LEGACY MEMBERSHIP

Monthly Remote Support

Exclusive ongoing benefits for customers enrolled in qualifying legacy monthly plans.

  • $10 per enrolled PC/month, for 1–6 PCs.
  • George AI telephone help, 24/7, included with an eligible current plan.
  • $65 flat booking fee per qualifying remote technician support incident.
  • Human technician appointments are scheduled and paid separately.

$10–$60 / month, 1–6 PCs

$65 per qualifying remote support booking

Membership must be paid and current. Preferred booking rate applies only to eligible enrolled computers.

BOOK MEMBER SUPPORT →
TL3 / STANDARD SERVICE

On-Demand Technician

Straightforward professional assistance when you need it, without a monthly membership.

  • Remote or in-shop technician assistance.
  • Paid appointment required before service.
  • No ongoing monthly support plan necessary.
  • George's 24/7 AI telephone support is not included.

$260 / hour

Standard technician services are provided by scheduled, paid appointment.

BOOK STANDARD SERVICE →

George provides AI-guided telephone troubleshooting, not hands-on repair or remote-control service. TL2 membership charges are separate from technician booking fees. After-hours human technician access is a TL1 business-class benefit.

🔬 DATA RECOVERY

Since 1988, I’ve recovered data from drives others considered unrecoverable.

Data loss isn’t the end — it’s a technical problem waiting to be reversed. I specialize in the reconstruction of digital artifacts from damaged, encrypted, or mechanically compromised storage media. Whether it’s a hard drive with seized platters, an SSD with failed NAND cells, an M.2 device that’s gone dark, or a smartphone that’s been corrupted or hacked, I apply forensic imaging, bit-level duplication, and error-correction modeling to recover what others consider unrecoverable.

Since 1988, I’ve been performing data recovery and forensic restoration across every major file system — NTFS, APFS, EXT4, HFS+, exFAT, and more — using controlled diagnostic procedures that protect data integrity and maintain chain-of-custody compliance when required.

Each recovery case is unique and evaluated on two primary variables: the total data scope (how much data needs to be retrieved) and the complexity level (from logical corruption to physical reconstruction). My pricing is transparent, proportional to effort, time, and materials — with all work documented and approved before recovery begins.

START DATA RECOVERY →

⚙️ MANAGED SERVICES

In today’s connected world, IT downtime costs money — sometimes thousands per hour. That’s why smart businesses invest in proactive system management instead of waiting for something to break. Our managed service platform installs lightweight remote management software on your workstations and servers, allowing us to monitor, patch, and optimize every device in real time — without interrupting your workflow.

From security patching and threat monitoring to system health analytics and compliance audits, we handle the backend so you can focus on what actually drives your business. We detect problems before they disrupt operations, automatically correct performance drift, and ensure your entire infrastructure is always operating within safe parameters.

Every endpoint communicates securely over encrypted channels, with real-time alerts, performance dashboards, and instant remote support built right in. It’s like having a dedicated IT department inside your network 24/7 — except smarter, faster, and far more cost-effective.

The businesses that run reliably are the ones that plan ahead. Don’t wait for a system failure to remind you why managed IT is mission-critical. Prevention always costs less than repair.

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🛠️ IN-SHOP COMPUTER REPAIR

Professional hardware diagnostics, repair, replacement, and upgrades — by appointment only.

When a computer has a hardware problem, guessing and swapping parts can get expensive fast. I provide component-level hardware diagnostics to identify the actual source of the failure before recommending a repair. From systems that won’t power on or randomly shut down to overheating, boot failures, damaged ports, failing drives, and unstable components, the goal is simple: find the problem and fix it correctly.

I service and repair desktop computers, laptops, gaming systems, and custom-built PCs, including power supplies, motherboards, memory, cooling systems, hard drives, SSDs, M.2/NVMe storage, graphics cards, processors, fans, batteries, keyboards, displays, and other replaceable hardware.

Hardware upgrades are also available for systems that need more performance rather than replacement. I can evaluate your existing computer and recommend practical RAM, SSD, NVMe, graphics, cooling, and storage upgrades based on compatibility, performance, and whether the investment actually makes sense. No unnecessary parts and no mystery repairs — you approve the work before the repair begins.

SCHEDULE IN-SHOP REPAIR →

🔍 COMPUTER FORENSICS

Erased text messages and emails are never truly gone — they’re just obscured by layers of digital entropy. Our forensic lab specializes in data carving, forensic imaging, and temporal reconstruction to recover, analyze, and authenticate digital evidence from virtually any device or storage medium.

We apply bit-level acquisition and hash-based integrity verification techniques that meet chain-of-custody and evidentiary standards recognized in both civil and criminal courts. Every artifact we extract is processed using validated forensic workflows, ensuring that results are admissible, verifiable, and scientifically reproducible.

Our clientele ranges from private-sector legal teams to three-letter government agencies and corporate security divisions engaged in counter-espionage and insider threat investigations. When the stakes involve data theft, intellectual property compromise, or targeted intrusion, organizations trust ClickaNerd to provide precision-level forensic analysis and secure evidence recovery.

Whether for litigation, compliance, or covert investigation, we don’t just recover data — we reconstruct digital truth. When evidence matters, we deliver clarity.

READ MORE →

🧬 REMOTE SUPPORT

Malicious code evolves daily — but so do my methods. From ransomware to stealth rootkits, I identify and neutralize threats using behavioral analysis, system integrity mapping, and registry-level remediation techniques that exceed traditional antivirus capabilities. Each infection is approached like a forensic investigation — I trace its origin, dissect its payload, and restore system stability at the binary level. When the 2013 CryptoLocker outbreak crippled businesses worldwide, I pioneered a rapid-response recovery method: hard-kill the infection, extract the drive, recover the ransom key from shadow copies, and bring systems back to life without paying a dime. That same decisive, forensic mindset drives every recovery I perform today.

Whether you’re fighting a crypto-miner hiding in memory, a browser hijacker that won’t stay gone, or a zero-day exploit affecting business operations, I’ll get your system clean, optimized, and hardened against future compromise. Many of these problems can be diagnosed and fixed through our online computer repair service without transporting your computer to a repair shop.

I offer secure remote sessions that let me connect directly to your network from anywhere on the planet. Each session is encrypted, authenticated, and compliant with industry-standard security protocols. You’ll watch in real time as I diagnose and correct issues — no outsourcing, no waiting a week for a call-back — just direct one-on-one repair from the person who’s been solving digital infections since 1988.

REMOTE SUPPORT →

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